The General Terms and Conditions shall apply to any and all transactions, contracts, and business relationships with Transparent Business Solutions B.V. (DBA Scam Help), with its corporate seat in Kalvermarkt 53, 2511 CB, The Hague, The Kingdom of the Netherlands in particular including all consultancy services proposed or provided by the Consultant, which are delivered entirely or partially to the Client.
The following General Terms and Conditions apply to Users of the Website and Clients of the Services. User/Client should read the entire User Agreement carefully before using the Website or Services.
In these General Terms and Conditions, the following definitions are applicable: “Client” means the person, company, or organization body who is the intended recipient of the Service;
2.1 These General Terms and Conditions govern the provision of all services from or on behalf of the Consultant to the Client and apply to all legal relationships between the Consultant and the Client.
3.1 The Consultant shall determine the manner in which and the person by whom the Engagement will be carried out, taking into account, as far as is feasible, the reasonable requests expressed by the Client.
3.2 The Consultant shall complete the Project with reasonable skill, care, and diligence in accordance with the Contract.
3.3 The Client hereby accepts that the time schedule allocated for the performance of an Engagement may be subject to change in case of an amendment to the Engagement and/or the services to be provided thereunder after the conclusion of the Engagement.
3.4 In case of any change of circumstances under which the Engagement is to be performed which cannot be attributed to the Consultant, the Consultant may make any such amendments to the Engagement as it deems necessary to adhere to the agreed quality standard and specifications. Any costs arising from or related to this change of circumstances will be fully borne by the client.
3.5 The Consultant may, at its discretion and, where possible, in consultation with the Client, replace the person or persons charged with performing the Engagement, if the Consultant believes that such replacement would benefit the performance of the Engagement.
The Consultant shall be free to involve Subcontractors, availing of specific expertise, in the performance of the Project, provided that the Consultant shall have these third parties enter into confidentiality obligations similar to the confidentiality obligations applicable to the Consultant. If requested by the Client, the Consultant shall identify these Subcontractors, specifying in each case their specific expertise.
5.1 In the course of performing Services, the parties recognize that the Company may come in contact with or become familiar with information which the Client or its subsidiaries or affiliates may consider confidential. This information may include but is not limited to, information pertaining to the Client’s personal data. The Company acknowledges that in connection with the Services rendered hereunder the Company will be afforded access to Confidential Information and that public disclosure of such Confidential Information could have an adverse effect on the Client. The Company covenants that, during and following the term of the Contract, the Company will hold in confidence all Confidential Information and will not disclose it to any person or use it other than for the of providing the Services hereunder, except with the specific prior written consent of the Client and/or if the information became public knowledge.
5.2 Any information or document received by the Client from the Company in the context of the performance of the contract is identified as confidential. The Client will hold all Company Confidential Information in confidence and will not use, copy, publish, summarize, disclose any such information to any third party or use it other than for the of receiving the Services hereunder, except with the specific prior written consent of the Company.
5.3 The provisions of this Article shall apply during the term of the Contract and for a period of five (5) years thereafter.
5.4 Due to the nature of the business, the Consultant’s customer service representatives (sales agents) can use pseudo/alias names in order to protect their identity.
6.1 The Client shall pay the Consultant fees at the rate specified in the Service Agreement.
8.1 The Consultant, and any person put forward by the Consultant to perform the Project, shall not be liable if the services provided or the results generated by him in the Project are not absolutely correct, nor does the Consultant, or any person put forward by the Consultant to perform the Project, warrant, either expressed or implied, that the performance by him of the Project will not infringe upon intellectual property rights of any third party.
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